The Power of Transparency – Know Exactly What Your IT Provider Is Doing
Every customer gets a personalized dashboard so they can see how Kosh is working for them.
Don't be in the dark when it comes to your IT support
With the click of a button see the value Kosh is providing.
As part of our Managed IT Services offering, Kosh provides a real-time dashboard. The dashboard shows key performance data so decision makers can see what Kosh is doing. The dashboard shows high-level information as well as allows decision makers to be able to easily drill down to more granular data.
The dashboard provides the following areas of insight:
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Response and Triage = the average speed Kosh initially responds to your tickets.
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Technician Assignment and Troubleshooting = the average time it takes for one of our technicians to begin addressing your issue.
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Reactive Tickets = the number of tickets your staff have put in over the past month.
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Proactive Tickets = the number of tickets Kosh has worked behind the scenes to keep your IT environment in tip-top shape.
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Time Per Endpoint = on average the number of hours Kosh is working on each of your company's endpoints (devices)
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Tickets Per Endpoint = on average the number of tickets each of your company's endpoints (devices) generate.
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Average Time to Resolution = the average amount of time takes to resolve each ticket.
How does the dashboard help you?
Every MSP says they perform a wide range of services, but with our dashboard you can see exactly what we are doing for your company. Transparency helps keep the partnership relationship both honest and fruitful.
Identify Problematic Hardware/Software
Struggling devices hurt productivity—our dashboard identifies the weak links.
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Find hardware or software that generates excessive IT tickets.
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Replace or upgrade systems before they slow your team down.
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Improve staff efficiency by eliminating recurring IT disruptions.
Find & Support Staff Who Need IT Assistance
Some employees need extra IT support—our dashboard helps you identify them.
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Pinpoint staff members who generate high ticket volumes.
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Address underlying tech challenges & training gaps.
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Reduce downtime by ensuring employees can focus on their work.
Confidence In The Service You Are Paying For
IT shouldn’t be a black box—see exactly what your MSP is doing for you.
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Track how much work Kosh is doing behind the scenes.
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Ensure your IT investment delivers measurable results.
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Strengthen your IT strategy with real-time data.
